Terms And Conditions
Please take the time to read through this information carefully.
Please note that by booking an appointment with The Muscle Technician, you are agreeing to the Terms & Conditions and Privacy Notice. You also agree to attend the appointment you have booked.
Appointments
You can make an appointment with The Muscle Technician in a number of ways including via my website, telephone, or email. Appointments are available for a variety of durations from 30 minutes to 2 hours.
Upon booking, you will receive an email confirming the details, along with a reminder prior to the appointment.
If this is your first appointment, you may be asked to fill out new client forms and a general liability release of consent prior to the appointment. I will not able to treat you until you have completed and signed all forms. You may be asked to complete these forms online or in person before your scheduled appointment.
Cancellation & Late Arrivals
Cancellation Policy: 24 hours. The Muscle Technician requires a minimum of 24 hours notice to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur a $45.o0 late charge. This is because I may not be able to fill your appointment slot and still need to cover my costs.
Late Arrivals: It is important that our agreed appointment time and duration is adhered to. I can appreciate that sometimes things happen and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but I may not be able to make up the missed time by overrunning or adding time to subsequent appointments.
Confidentiality
All client information and clinical records will be safeguarded by The Muscle Technician and will remain confidential. Unless required to do so by law, I will not otherwise share, sell or distribute any of the information you provide to me without your consent.
Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.
In order to prevent unauthorized access or disclosure, I employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage.
I have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online. I will retain your information for a reasonable period, or as long as the law requires.
For more information, please review my Privacy Notice and Bodymehanics School of Myotherapy & Massage terms & conditions
Health & Safety
The Muscle Technician (Joel Rouse) is qualified, holds a current First Aid certificate, and holds professional and public indemnity insurance for the services provided.
Due to the nature of massage and the need for close contact, I will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.
If I am unwell, suffering from a cold or virus, infection or general ill health, I will be unable to perform massage services due to the risks of cross contamination. This may result in The Muscle Technician contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.
Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact The Muscle Technician at the earliest opportunity to rearrange your appointment. If you are unwell and contact me about your illness, please note that the Cancellation Policy may still apply.
The Muscle Technician (Joel Rouse) will not be held responsible for the loss or damage of personal items during your session.
Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign any new client forms, and general liablity release of consent. They will be invited to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.
The Muscle Technician (Joel Rouse), holds the right to refuse any treatment if a client is physically or verbally abusive towards me, or any person(s) associated with The Muscle Technician, or demonstrates inappropriate, aggressive, or sexual behavior. Such behavior may result in a partial or total ban from using The Muscle Technician services, and may also result in criminal proceedings.
Disclaimer
The Muscle Technician (Joel Rouse) provides massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. I will not diagnose, prescribe medication or medical treatment of any kind, unless personally & professionally qualified to do so. I will always recommend a referral to a general physician, or other qualified medical specialist or practitioner if needed.
The client has a duty to provide accurate and true medical and personal information to the best of their knowledge, and to keep The Muscle Technician up-to-date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.
The Muscle Technician (Joel Rouse) may refuse to treat any client or part of their body with just and reasonable cause. I reserve the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.
